This is the second part of my recent post. You can read part I here.
Once the objectives are clearly defined, expectations are understood, communication channels have been established with the learners, there are two other important steps to be considered to ensure a successful completion of the eLearning program.
1. Cultivate evangelists and early adopters of the courseware. As in any program, there will be early adopters that embrace new ideas and concepts more than a majority of the employees. It is very easy to find out who these early adopters are based on their usage of the courseware as well as the enthusiasm with which they share suggestions or ask questions. Once the training department has identified these evangelists, it is important to give them all the right tools that would allow them to spread the word around within their formal and informal networks. One way of creating meaningful experiences for evangelists would be to listen to their feedback on the courseware, and if possible, follow through on their recommendations.
2. Finally, measure and learn. Make sure there is enough thought behind metrics. Metrics for the sake of having metrics will not help anybody. If it is observed that people are completing the tasks associated with the training content faster, find out if the errors reported as a result of the task has gone up or down. In addition to metrics, solicit ideas on courseware usability, duration, and presentation styles. And last but not the least, the training department is the No.1 cheerleader for any courseware project. Do not be shy about publicizing the success of the program.