Earlier, I had written a post on the possibility of using Siri as a learning delivery channel for the enterprise. Check it out here. As if on cue, MIT Technology Review published a new article on IBM banning Siri for security reasons. Titled, IBM Faces the Perils of “Bring Your Own Device”, the article highlights risk-creep in enterprises as a result of Bring Your Own Device (BYOD). IBM even turns off Siri, the voice-activated personal assistant, on employees’ iPhones. The company worries that the spoken queries might be stored somewhere.
In fact, Wired Enterprise also cited the same article from MIT and has posted a blog that highlights Apple’s iPhone Software License Agreement –
“In fact, Apple’s iPhone Software License Agreementspells this out: “When you use Siri or Dictation, the things you say will be recorded and sent to Apple in order to convert what you say into text,” Apple says. Siri collects a bunch of other information — names of people from your address book and other unspecified user data, all to help Siri do a better job.
How long does Apple store all of this stuff, and who gets a look at it? Well, the company doesn’t actually say. Again, from the user agreement: “By using Siri or Dictation, you agree and consent to Apple’s and its subsidiaries’ and agents’ transmission, collection, maintenance, processing, and use of this information, including your voice input and User Data, to provide and improve Siri, Dictation, and other Apple products and services.”
The bottom line is that any new enterprise learning technology has to consider the implications for the CIO or it is doomed to fail.