Here is an extract from a report titled “The Many Contexts of Employee Engagement” from Kenexa.
Kenexa has created the Employee Engagement Index (EEI) by asking employees the extent to which they agree with the following statements:
- I am proud to tell people I work for my organization (Pride)
- Overall, I am extremely satisfied with my organization as a place to work (Satisfaction)
- I would gladly refer a good friend or family member to my organization for employment (Advocacy)
- I rarely think about looking for a new job with another organization (Commitment)
There are a few important points that I would like to bring out from this report.
1. Millennials have slightly higher Employee Engagement Index scores than baby boomers or Generation Xers
2. Different countries have different EEI scores. India has the highest score and Japan has the lowest (this is extremely counter to me personal experiences).
3. Employees are more engaged when their organization implements the following best practices:
- Publish a statement of the organization’s mission, vision, values, or strategy
- Conduct an employee opinion survey
- Sponsor activity or training sessions aimed specifically at quality improvement
- Collect customers’ feedback about the organization’s products or services and share it with employees
- Conduct regular performance appraisals
- Cross-train employees to perform other jobs within the organization
Here is a quick snapshot of all the key takeaways from the report.
For further reading, check out my post on how training impacts employee engagement.