Mapping Customer Moments to Training Needs

In my last post, I highlighted the fact that customer moments could potentially help us rethink training needs. This week I decided to take the same airline passenger example used in the paper published by Gartner and have projected possible training needs or training opportunities that can address such customer moments.

Mapping Customer Moments to Training Needs

Srinivas Krishnaswamy

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I love to read and share thoughts on technology, enterprise learning, mobile and any thing cool that impacts enterprises.

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Posted in Learning, Teaching, Training
One comment on “Mapping Customer Moments to Training Needs
  1. […] figure out how a customer may leverage a portfolio of products or services. The concept of mapping customer moment to training needs takes center-stage in addition to proficiency in a broad range of products and […]

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