Making Content Relevant to the Channel – The Wimbledon App

The challenges associated with making eLearning content work seamlessly on mobile devices will eventually be addressed. However, the real value is in creating content that is closely tied to how it is consumed – Desktops, Tablets or Smartphones. Here is a promotional video from IBM on their effort to build the Wimbledon app for Andoird and iOS devices. I am sure this video will serve as a great inspiration for training departments trying to maximize their mobile learning ROI.

You can download the Andoird version of the app here.
Srinivas Krishnaswamy

 

 

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Posted in Mobile Learning

The Age Old Problem – Workforce Strategy for 2020 and Beyond

Rainer Strack, Senior Partner and Managing Director at Boston Consulting Group, is an HR expert. I watched his TED lecture from October 2014 on the looming workforce crisis that will impact the world.

Here are the key points if you don’t have the time to watch his talk:

1. Working population is aging fast and there aren’t enough babies to fill the gap!

2. We are collectively plunging headlong into a skill gap nightmare if we don’t act now.

3. Machines and automation are not only eliminating jobs, but creating new jobs.

4. Fining talent and retaining them will become central to any company’s strategy, much more than financial planning.

The video is certainly much better than my summary. Watch it, please!

Srinivas Krishnaswamy

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Posted in Workforce Planning

Infographics on HTML5 Vs Native Apps

The journey to the promised land is truly underway. I am referring the promised land where HTML5 will run consistently on all devices. Meanwhile, if you are thinking about replacing native apps with HTML5, this infographic will give you some idea on the state of affairs.

Infograhics on HTML5 Vs Native AppsSrinivas Krishnaswamy

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Posted in Mobile Learning

Do you know where your Training Dollar is moving?

A recent McKinsey report titled, “Building capabilities for performance“, sheds some interesting light on how training is used as a tool to build capabilities within the company and the best practices around capability development. The report was created based on a survey that included over 1400 companies worldwide.

One of the interesting findings that mirrors my own personal experience is that there seems to be a decisive shift in where the training Dollar is moving. Just look at this chart below.

Chart1

As you can see, more and more companies are basing their decisions on which capabilities to build on “customer demand” and “strategic importance”. In other words, capabilities within the organization that directly impact customer experiences and the ability for a company to capture business in the future receives the most importance. This once again proves my earlier assertion that training and business results should go hand in hand.

If you are still not convinced, look at the following chart that shows how the training budget is spent and how the spend pattern is shifting. Clearly, customer facing roles or frontline employees get the most resources for learning and skill development. That’s exactly where the training Dollar is moving.

Chart2

Srinivas Krishnaswamy

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Posted in Training

Customer Experience is also Learner Experience

I am a great admirer of marketing teams in enterprises. They have always been data driven and have always focused on measuring their performance objectively. This skill is in short supply when we look around at the training function in the enterprise.

In a recent survey, sponsored by Adobe, there is a chapter dedicated to how customer experience is being perceived by digital marketers. This chapter has important insights that can be applied for the training function. When I read the report, it became obvious that it is high time training departments think about Learner Experience as opposed to being obsessed with tools and technologies.

Here are some questions that the training department should start asking. I have juxtaposed these questions with the survey results (from the Adobe report) on the key building blocks needed to create a superior customer experience.

Learner Experience

Srinivas Krishnaswamy

 

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Posted in Learning, Mobile Learning, Training

Rapid Authoring Tools – Boon or Bane?

There is no doubt about the fact that rapid authoring tools like Articulate, Captivate, Lectora, Brainshark and many others are gaining significant traction in the enterprise training community. They offer the freedom to create eLearning content without requiring technical skills. Not only that, training departments can keep pace with the rapid growth in the demand for training content and frequent change cycles. But its only a matter of time before the unalloyed joys of using a rapid authoring tool can give way to the pains of unmanageable content portfolio. Here is how the gradual shift from being a boon to becoming a bane can unfold.

Rapid Authoring Tools

Srinivas Krishnaswamy

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Posted in eLearning

Training Healthcare Professionals – eLearning is just as good

Picture1Recently, the World Health Organization (WHO), commissioned Imperial College London to conclusively review all the available scientific research reports in the market to determine if eLearning is a viable means to train undergraduate healthcare professionals to address the acute shortfall (over 7.2 Million) in qualified healthcare professionals. The key findings from this report reinforces the general upward trend in the adoption of eLearning.

Here are some key findings from the report:

1.  eLearning is at least not worse than traditional classroom based learning and that they can be equivalent and perhaps even superior to traditional learning in terms of knowledge and skills gained. In addition, they offer a more convenient, and possibly more cost-effective, alternative for facilitating competency development and the training of health-care professionals around the globe. Phew! that was a relief.

2. 42% of the research reports concluded that a higher proportion of students favored eLearning intervention. Just goes to show that there is a growing tendency to take control of the learning process. Case in point is the rapid growth of MOOCs.

3. The most common perceived disadvantages of eLearning, from a student perspective, listed by some of the research papers included in this study are:

a. Lack of student–teacher interaction and tutor support

b. Feelings of isolation

c. Being unable to clarify with a tutor in person when concepts are not understood

d. Lack of in-depth group discussion

4. Some of the advantages and disadvantages listed by educators (as listed in the research reports reviewed) are:

a. Freeing up lecturers’ time to “devote to higher levels of cognitive learning such as analysis, synthesis and evaluation and allowing for “more complex subjects to be covered in tutor-led workshops”

b. Developing eLearning content was cited to be expensive and time consuming by a number of research papers.

c. Some good news for patients. This report has highlighted that eLearning can also facilitate skill acquisition and allow practicing of skills prior to experience with real patients. This is advantageous in improving students’ skills at their own pace, allowing repetition and practice, and therefore reducing the number of procedures carried out on real patients.

The entire report is available for download here.

Srinivas Krishnaswamy

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Posted in eLearning, Learning

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